Kostiantyn Krykunov

Competence Manager

SoftServe Inc

Presentation topic

Business Intelligence in SoftServe. How to build a data-driven management approach on a project, portfolio and business levels?
Presented in cooperation with Roman Reznikov.

Presentation abstract

In the presentation it will be shown the framework, toolset and approaches that are widely used in SoftServe to monitor and control projects, assess risks related to the management processes and performance, measure employees and client’s satisfaction, aggregate data on a level of portfolios. During the presentation it will be emphasized the importance of project and operational metrics and how they should be aligned with a business goals to assure project success. The presenters will show how their company drives business based on KPIs and uses data measures for wise decision making.

Professional experience

SoftServe Competence Manager. Over than 10 years experience in IT area. Experienced in project management, portfolio management, processes and standards, organizational governance, strong technical background. 4 years of work at PMO. Certifications: CSM, MCSD, MCP, MCS.