Directions: Technical Support | Location: Sofia | Personal recruiter: Ani Vladimirova | Technical level: Intermediate

About Company:

Do you enjoy learning and working with new technologies? Do you like investigating and solving complex problems? Would you like to work with the team of professionals providing world-class support? Then you probably are the perfect match for our position!

SoftServe is a global IT company specializing in software development and consultancy services. Since 1993 we’ve been partnering with organizations from start-ups to large enterprises to help them accelerate growth and innovation, transform operational efficiency, and deliver new products to market. Amongst our partners are Allscripts, Bazaarvoice, BMCsoftware, Henry Schein, IBM, Logitech, Dell, Parker, Pearson, etc.

To achieve this we’ve built a 7000+ strong team of the brightest, most enquiring minds in the industry, and we form close, collaborative relationships with our clients so we can really understand their needs and deliver intuitive software that exceeds their expectations.

SoftServe is currently looking for a technologically motivated, self-directed L2 Support Engineer to join Support team, who will provide services for American based company offering cognitive computing services to financial institutions, healthcare organizations, etc. It will be your responsibility to ensure environment stability and availability, troubleshoot and resolve ongoing issues, implement changes, etc.


  • Provide technical support
  • Investigate, troubleshoot and resolve various types of requests-initiated whether by end-users or by the monitoring system
  • Work on a reactive and proactive problem and change management
  • Follow up with customers to verify solutions are successful
  • Suggest options for environment improvement
  • Mentor and assist other support engineers
  • Use your experience and initiative to help us continually improve our processes and services


  • One or more years of experience providing technical support
  • Basic knowledge of AWS/GCP
  • Cloud Networking
  • Firewall, VPN, Load balancers
  • Active Directory, PAM and SSO – Microsoft knowledge
  • Understanding the CI/CD approach
  • Web applications principles
  • Basic administration of MySQL or another relational-DB
  • BigData fundamentals (Hadoop, Spark, ElasticSearch, Zookeeper, ELT, NLP)
  • Strong problem-solving and communication skills
  • Organized
  • The ability to adapt, contribute and succeed in a rapidly changing environment

As a Plus:

  • Networking Security
  • Vulnerability management
  • Experience with running SIEM (Splunk, ArcSight, Qradar)
  • Understanding and experience with CSP-provided security toolset (for AWS and GCP)

Working Conditions:

  • Work on shifts (9-18h and 14-23h)

We Offer:

  • Individual career path with clear requirements for professional development and career growth
  • SoftServe has one of the best learning and development programs. Every our employee joins the specifically designed Abiliton program which provides all the necessary tools for you to fulfill your potential
  • Additional health insurance with the option to add relatives
  • Free gym, sauna, big swimming pool, yoga classes, and office massages
  • Team buildings and corporate parties
  • Flexible working hours
  • Zen Area for relaxing and chill out
  • Gaming Area with Table tennis, X-box, poofs, football table in the office along with free drinks
You can apply here