Rayna Ilieva


Rayna Ilieva

Lean Six Sigma Consultant & Trainer
InterQuality Bulgaria

Presentation topic

From complex to simple processes as a pre-requisite for process automation and implementing AI

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Presentation abstract

The workshop focuses on how to scope a process simplification project in order to achieve long term organizational benefits.
The basis for leading a simplification project is the use of quality management methods (Lean and Six Sigma).
Focus is on project scoping: setting simplification objectives, KPIs, success factors, benefits realization as a result of the simplification.
The workshop provides guidance and best practices as well as practical tips based on a case study exploration.

Professional experience

Rayna has extensive experience as process improvement consultant and trainer in quality methodologies. She holds MSc (Master of Science) degree in Strategic Quality Management from the University of Portsmouth, UK and the world recognized process improvement qualification Lean Six Sigma Black Belt.
Experienced Lean Six Sigma trainer supporting numerous companies transform the way they work by building capacity in employees and expand their professional expertise. Trained, coached and certified 1500+ professionals.
Rayna has experience managing change and transformation programs for improving levels of quality, portfolio covers more than 400 improvement initiatives and projects in a complex transformation environment. Transforming and simplifying processes is the fastest and shortest route to achieve further automation and use of AI, thus supporting data driven project management.
Industries: IT Services, Energy and Engineering, Finance transformation, Supply chain, new product/service development, BPOs, call centers, etc.