He has over 18 years of experience in the IT industry and the field of outsourced services. In his professional career, he has held the positions of IT consultant, Head of global teams, Operations manager, Head of many IT and transformation projects, lecturer in Project Management and IT Service Management, Chairman of the Architectural Board for Automation and Artificial Intelligence. In addition, he is also a certified specialist in project management in various disciplines, as well as a "Lego Serious Play" coach and instructor. Andrey Mitrev is currently the Global Transformation and Operational Leader of IBM's Strategic Technical Services Centers.