The battle of two Yokozuna: ITIL vs PMBoK

Roman Reznikov

Program Manager, Agile & Lean Coach at SoftServe

   Hi everyone, I am Roman Reznikov, I work at Project Management Office at SoftServe. One of my focus areas is the development of the Service Manager competence and company’s approaches to working with service projects (SLA-projects, support, etc.). In this article, I will make a brief comparative overview of two sources of the best practices. It will help you to gain an understanding of what is worthwhile to be added to your own PM toolkit.

The nature of the problem

   For the majority of Project Managers (even Agile), PMBoK is the classic source of the best project management practices. Those, who at least once looked up in PMBoK, remember that project is limited in time, is unique, and has a defined scope. However, if you look at a greater part of IT projects, especially in the field of IT-outsourcing – in most cases it is whether the T&M or Dedicated Team, you will see that this form of cooperation is more like a service.

How the PMP Certification boosted my career less than one year after achieving it!

Radoslav Ehlenov

Lean Six Sigma Green Belt certified since 2016
Quality Program Manager at HP Inc. since 2017 (at HP since 2008)
PMP certified since 2017
Managed Print Services Program Manager from 2018

   I joined my current employer of choice (HP Inc.) in 2008, after a decade abroad (Study in Germany) – it was half coincidence, half intuitive move. I was just lucky to be (or better ‘to put myself’) at the right place to the right time.
   Since then, I moved through different assignments within the company, mainly in the area of process improvement and waste reduction in Customer Support.
   Halfway, another coincidence opened to me the door to the exciting world of Project Management. I joined an internal certification program combining Project Management with the Lean Six Sigma methodology.
I started accumulating experience, mainly through failures and learning on the go. A painful way to become a good Project Manager but for me the only true one!

Gaining synergy through the use of Lean Six Sigma

eng. Vasil Kanev

PhD student
University of Library Studies and Information Technologies
This email address is being protected from spambots. You need JavaScript enabled to view it.

SYNOPSIS

   Increased competitive pressure requires management to take on a new dimension of action in order to achieve market success in today’s global business environment. The entire operational service provision must be rigorously geared toward it, and it should not be just efficient but also effective.
   A company can no longer afford to deliver quality that does not conform to specifications. It is high time it got the motto ‘Zero error’, which involves not only creating competitive advantages but also reducing costs. Six Sigma Approach helps companies provide the required quality and at the same time to gain benefits.
   The cost optimization of existing processes through elimination of waste as well as a faster turnaround and inventory reduction are essential today. The focus here is the lean, powerful organization. And the lean approach to customer value creation is the one which really helps here.
   Nowadays Lean Six Sigma (LSS) is the comprehensive management approach which demonstrably increases the profitability and competitiveness in the global environment. Lean Six Sigma is much more than just an approach and toolbox - LSS is a management philosophy to help businesses succeed.

Keywords: Lean Six Sigma, Six Sigma, quality, Lean, cost optimization